May 6, 2020

Pioneer COVID-19 update

You are keeping America moving. Keeping vehicles on the road, in the fields, keeping essential factories up and running, taking care of your staff, yourself and your customers. As part of this country’s essential workforce, or making sure your vehicles are ready to go back to work when you do, you are playing an important role and will be an even bigger part of its future and recovery. Pioneer wants you to know we are here to help.

We appreciate the continued opportunity to serve you, your teams, and your customers. Our top priority continues to be the safety of our employees, service partners, the communities in which we live, and to the customers we serve. Our focus during this crisis is twofold; to safeguard the health and wellbeing of all persons while safely maintaining operations to continue fulfilling orders.

Our inventories are better than ever. Our major supplies are shipping well, although lead times have increased slightly as they adjust their operations to support their local conditions. Currently none of our major suppliers have suspended operation.

Pioneer is open five days a week, with our customer service representatives available from 8:00 to 5:00 Monday through Friday. Businesses can order any time, 24/7 365 online through your business management system or one of two online ordering tools we can provide.

As we continue to monitor the situation, listening to the medical experts and safe operating recommendations, we will continue do all we can to support your efforts.

Take care and be safe

Bill Cousins
Vice President